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Support

SpeakEn

Have an issue or a suggestion? Here are some common questions. If your problem isn't listed, reach out to us.

Support email: service@lantree.cn

Frequently asked

Recording is silent?

Please confirm both microphone and speech recognition permissions are enabled in System Settings → Apps → SpeakEn.

No audio playback?

Check that the system isn't in silent mode, and try raising the media volume.

Recognition is inaccurate?

Speech recognition is affected by ambient noise, network quality, and device performance. Try a quieter environment and slow down your speech.

How do I clear my study history?

You can reset data in Profile → Settings, or uninstall and reinstall the App.

Does it work offline?

Apart from speech recognition (which may require a network), playback, recording, and score review all work offline.

Are there in-app purchases or ads?

The current version has no in-app purchases, subscriptions, or ads.